Study Shows B2B Digital Commerce Maturity Leads to Higher Customer Satisfaction
It’s no secret that eCommerce is core to B2B strategy. From increasing revenue to improving customer satisfaction and loyalty, companies see the opportunity to achieve more growth through digital channels.
So why have just 26% of B2B companies fully implemented best practices?
Today we’re unveiling new research, called “What It Takes to Be a Leader in B2B eCommerce,” with the main objective of answering that question – and providing practical steps you can to take to elevate your operations from good to great.